Patient Access & Scheduling Specialist – Ambulatory

Bassett Healthcare Network; Village of Cooperstown (NY); On-site; USD 23,000 - 36,000; Full time

Job summary

Bassett Healthcare Network in Cooperstown, NY is seeking an Ambulatory Office Assistant I to be the first point of contact for patients, providing a welcoming experience and guiding them through registration and scheduling. You will support ambulatory care teams with accurate data entry and responsive communication.

This role requires strong customer service, attention to detail, and the ability to manage multiple tasks across front-desk duties, billing workflows, and referral coordination to

Qualifications

• High School Diploma or GED, preferred
• Associates degree or higher may be substituted
• Medical Office Assistant or Medical Assistant, preferred
• BLS certification within 6 months of date of hire

Responsibilities

• Acts as the first point of contact for patients with a courteous and friendly greeting.
• Schedules outpatient appointments and handles demographic and insurance information accurately.
• Answers phones with a three-part greeting and assists with messages and referrals.
• Manages referrals, reminders, and coordination with care teams to ensure timely care.

Skills

Customer Service

Time Management

Multi-Tasking

Communication

Computer Skills

Education

High School Diploma or GED, preferred

Associates degree or higher may be substituted

Medical Office Assistant or Medical Assistant, preferred

Job description

Bassett Healthcare Network in Cooperstown, NY is seeking an Ambulatory Office Assistant I to be the first point of contact for patients, providing a welcoming experience and guiding them through registration and scheduling. You will support ambulatory care teams with accurate data entry and responsive communication.

This role requires strong customer service, attention to detail, and the ability to manage multiple tasks across front-desk duties, billing workflows, and referral coordination to