Patient Access & Scheduling Specialist

Bassett Healthcare Network; Village of Cooperstown (NY); On-site; USD 35,000 - 52,000; Full time

Job summary

Bassett Healthcare Network is seeking a front desk patient services advocate in Cooperstown. The role focuses on welcoming patients, handling calls, and coordinating appointments within the Bassett network.

The incumbent will collect demographics and insurance details, ensure accurate data entry, and assist with payment collection, while delivering exceptional customer service and maintaining confidentiality across all interactions.

Qualifications

• High School diploma or GED required.
• Associate degree may be considered towards one year of relevant work experience.
• 1 year minimum of relevant work experience.
• 1 year minimum of Customer Service experience.
• Computer skills and basic office software proficiency expected.

Responsibilities

• Serve as the first point of contact for patients, either in person or by phone.
• Schedule outpatient appointments and manage front desk operations.
• Verify demographics and insurance information; collect payments and copays.
• Provide accurate information and referrals to patients; answer questions about services.

Skills

Customer Service

Time Management

Maintain Confidentiality

Interacting with People

Education

High School diploma or GED

Associate degree consideration

Tools

Computer Skills

Job description

Bassett Healthcare Network is seeking a front desk patient services advocate in Cooperstown. The role focuses on welcoming patients, handling calls, and coordinating appointments within the Bassett network.

The incumbent will collect demographics and insurance details, ensure accurate data entry, and assist with payment collection, while delivering exceptional customer service and maintaining confidentiality across all interactions.