Patient Experience Coordinator (Medical Office)

Bassett Healthcare Network; Village of Cobleskill (NY); On-site; USD 23,000 - 35,000; Full time

Job summary

Bassett Healthcare Network in Cobleskill, NY seeks a Medical Office Assistant I to be the first point of contact for patients, delivering friendly reception and handling calls to support ambulatory care teams.

You will schedule outpatient appointments, collect demographic and insurance information, verify eligibility, assist with payments, and ensure accurate data entry to support patient care and revenue capture.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Minimum one year of relevant work experience required.
• Strong customer service and communication skills required.

Responsibilities

• Reception/Call Handling: greet patients and manage calls courteously.
• Registration/Appointment Scheduling/Referrals: schedule, verify data, and process referrals.
• Registration/Payment/Cash Handling: collect co-pays and receipts; handle payments.
• Office Support/Confidentiality: maintain records, confidentiality, and admin tasks.
• Support patient flow: assist patients throughout their visit and routing.

Skills

Customer service

Communication

Time management

Confidentiality

Interpersonal skills

Education

High School Diploma or GED

Associate degree

Job description

Bassett Healthcare Network in Cobleskill, NY seeks a Medical Office Assistant I to be the first point of contact for patients, delivering friendly reception and handling calls to support ambulatory care teams.

You will schedule outpatient appointments, collect demographic and insurance information, verify eligibility, assist with payments, and ensure accurate data entry to support patient care and revenue capture.