Patient Access Advocate - Reidsville Urgent Care, Rotating Weekends Required

Cone Health; Reidsville (GA); On-site; USD 38,000 - 54,000; Full time

Job summary

Cone Health is seeking a Patient Access Advocate II to support front office operations, handling registration, insurance verification and referral management while delivering exceptional customer service.

You will train new staff, manage scheduling, no-show follow-ups, and ensure compliant processes. EPIC Cadence/Prelude proficiency required; No Surprise Act adherence is expected.

Qualifications

• 1 year clerical experience in medical setting.
• Proficient in EPIC Cadence/Prelude.
• Customer service experience in healthcare setting.

Responsibilities

• Verify patient demographics and insurance for accurate billing.
• Assist with registration workflows for new patients.
• Collect co-pays and process payments per policy.
• Maintain cash drawer and daily deposits.
• Schedule appointments and manage referrals/pre-certifications.
• Handle calls, messages, and emails; follow up as needed.
• Train new staff on clerical tasks and ensure timely delivery of patient information.
• Mails new patient packets and contacts patients before appointments.

Skills

Customer service

Insurance verification

Registration workflows

Cash handling

De-escalation

No Surprise Act

Communication

Education

High School Diploma

Medical office training

Tools

EPIC Cadence/Prelude

Job description

The role of the Patient Access Advocate II is vital to our front office operations. This role allows you to expand on your proven customer service and medical technology skill sets and positions you as the expert liaison for patient and clinic relations. This role primarily focuses on providing excellent customer service, insurance verification, referral management and in some practices orienting Patient Access Advocate I new hires to be set up for success.

Essential Job Function

• Assists patients through the registration process verifying patient demographics and insurance information to ensure accuracy for payment processing and insurance billing.
• Assists new employees with registration workflows.
• Follows established protocols for collecting and posting co-pays, payment processing and review of records for bad debt.
• Adheres to No Surprise Act.
• Responsible for maintaining accurate cash drawer and preparing daily deposits and following practice close processes.
• Follows practice scheduling guidelines for single or multiple clinics and return, referral and testing appointments Assists new employees with appointment scheduling.
• Follows office procedures for incoming calls, messages, voice mail and email and coordinate follow up where needed.
• Manages referrals and obtains pre-certification as needed and notifies pre-cert coordinator for follow up.
• Creates a positive guest experience through adherence to Steps of Service protocols.
• Deescalates situations when necessary.
• Trains new employees on general clerical support; paperwork, medical records, faxes, scans, filing, typing, etc Ensures new patient information is delivered in a timely manner.
• Mails new patient packets and contact new patients the day before their scheduled appointment.
• Adheres to no show policy, send letters and document no shows in a timely manner.
• Performs other duties as assigned

Education

• Required: High School Diploma or equivalent
• Preferred: Graduate of a certified medical office training course

Experience

• Required: 1 Year clerical experience in medical setting. Proficient in EPIC Cadence/Prelude. Customer Service experience in healthcare setting.