Remote Patient Access & Scheduling Coordinator

Yale New Haven Health; Hamden (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Yale New Haven Health is seeking a Connection Center Scheduler to serve as the primary entry point for patients into the Yale New Haven Health System. The role involves coordinating and scheduling clinical visits, procedures, and exams with a strong focus on customer service and accuracy.

The position requires excellent communication, HIPAA adherence, and experience in a fast-paced scheduling environment. Work may be remote or office-based, with responsibilities across multiple modalities within

Qualifications

• High school graduate or GED required.
• Minimum of one (1) year experience in a high-volume patient scheduling customer service environment or comparable administrative experience required.
• Prior experience working within a physician's office/medical practice, hospital, or health system and familiarity with a call center and appointment scheduling preferred.

Responsibilities

• Promptly delivers quality and accurate customer service by answering a high volume of incoming calls and obtains all required information from the caller.
• Schedules patient appointments, procedures, and/or exams within the YNHHS aligned clinician enterprise and resolves scheduling conflicts, in compliance with scheduling protocols.
• Greets callers professionally, provides necessary information/instruction, educates them on appointment/exam preparation, answers inquiries and concerns, and provides guidance related to insurance referrals or authorizations as needed.
• Screens, verifies, and obtains patient information to ensure accuracy when scheduling appointments, procedures, and/or exams.
• Reschedules or cancels appointments as requested and notifies and/or confirms the change based on patient or provider request.
• Utilizes various computer applications and scheduling software, to schedule multiple appointments within the YNHHS aligned clinician enterprise across multiple modalities.
• May perform other duties as assigned.
• Highly knowledgeable in all aspects of the department's scheduling requirements and able to assist others as needed.

Skills

Customer service

HIPAA compliance

Microsoft Office

EMR system

Communication

Education

High school diploma

Tools

EMR system

Microsoft Office

Job description

Yale New Haven Health is seeking a Connection Center Scheduler to serve as the primary entry point for patients into the Yale New Haven Health System. The role involves coordinating and scheduling clinical visits, procedures, and exams with a strong focus on customer service and accuracy.

The position requires excellent communication, HIPAA adherence, and experience in a fast-paced scheduling environment. Work may be remote or office-based, with responsibilities across multiple modalities within