Patient Access & Scheduling Specialist

Talentify; West Des Moines (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

UnityPoint Health in West Des Moines, IA is seeking a Patient Access Representative for full-time evening shifts (2:30pm-11pm). You will facilitate admission, registration, and scheduling, verify insurance, and assist patients with financial education and questions.

This role requires strong customer service skills, attention to detail, and the ability to manage multiple queues while coordinating with central scheduling and financial advocates.

Qualifications

• Two years of customer service or healthcare related experience preferred.

Responsibilities

• Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system.
• Maintains knowledge and understanding of insurance verification and understanding of insurance plans.
• Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.
• Communicates effectively to provide appropriate education regarding patient financial obligations through POS and estimates.
• Participates in performance improvement initiatives and demonstrates initiative to improve quality and customer services with a goal to exceed customer expectations.
• Maintain ability to perform roles associated with patient self service registration processes
• Monitors and maintains multiple work queues
• Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate
• Perform functions other than described due to extenuating circumstances
• Schedules walk in procedures and collaborates with central scheduling regarding other needs

Skills

Customer service

Healthcare

Education

High School Diploma

Job description

UnityPoint Health in West Des Moines, IA is seeking a Patient Access Representative for full-time evening shifts (2:30pm-11pm). You will facilitate admission, registration, and scheduling, verify insurance, and assist patients with financial education and questions.

This role requires strong customer service skills, attention to detail, and the ability to manage multiple queues while coordinating with central scheduling and financial advocates.