Patient Access & Insurance Verification Specialist

Talentify; Davenport (IA); On-site; USD 25,000 - 36,000; Part time

Job summary

UnityPoint Health in Davenport, IA is seeking a Patient Access Associate to guide patients through registration and insurance verification. You will explain financial responsibilities with clarity and support a smooth first-visit experience.

This part-time role is Monday-Friday, 2:00PM-6:00PM and focuses on accurate data collection and customer service. Ideal candidates have a High School Diploma and 2 years of customer service or healthcare experience.

Qualifications

• High School Diploma or equivalent required.
• Two years of customer service OR healthcare related experience preferred.

Responsibilities

• Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system.
• Maintains knowledge and understanding of insurance verification and understanding of insurance plans.
• Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.
• Communicates effectively to provide appropriate education regarding patient financial obligations through POS and estimates.
• Participates in performance improvement initiatives and demonstrates initiative to improve quality and customer services with a goal to exceed customer expectations.
• Maintain ability to perform roles associated with patient self service registration processes
• Monitors and maintains multiple work queues
• Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate
• Schedules walk in procedures and collaborates with central scheduling regarding other needs

Skills

Customer service

Education

High School Diploma or equivalent

Job description

UnityPoint Health in Davenport, IA is seeking a Patient Access Associate to guide patients through registration and insurance verification. You will explain financial responsibilities with clarity and support a smooth first-visit experience.

This part-time role is Monday-Friday, 2:00PM-6:00PM and focuses on accurate data collection and customer service. Ideal candidates have a High School Diploma and 2 years of customer service or healthcare experience.