Patient Access & Scheduling Specialist II

Aurora Health Care; Milwaukee (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Aurora Health Care in Milwaukee seeks a Patient Services Representative to greet patients, register them, verify insurance, collect co-pays, post payments, and route messages with courtesy. You will answer telephones, screen inquiries, and schedule appointments while guiding patients through check-in and test preparations.

The role requires strong communication, solid computer skills, and attention to detail in a fast-paced medical office setting.

Qualifications

• Excellent customer service skills and ability to assist staff.
• Excellent communication and interpersonal skills with patients, staff and physicians.
• Intermediate computer skills with Microsoft Office and email.

Responsibilities

• Greets patients and visitors, answers calls, screens inquiries and takes messages.
• Registers patients, collects demographics and insurance information, and verifies coverage.
• Schedules patient appointments and coordinates cancellations or additions.
• Provides accurate information on test preparations and check-in procedures.
• Coordinates complex appointments and pre/post-procedure protocols.
• Updates data on insurance and finances; ensures accuracy according to payer requirements.
• Assists with prior authorizations when needed and resolves registration issues.
• Monitors patient flow and assists with transportation and directions as required.

Skills

Customer service

Communication skills

Interpersonal skills

Fast-paced environment

Attention to detail

Verbal and written communication

Computer skills

Data entry

Medical terms familiarity

Team collaboration

Education

High School Graduate

Tools

Microsoft Office

Email

Job description

Aurora Health Care in Milwaukee seeks a Patient Services Representative to greet patients, register them, verify insurance, collect co-pays, post payments, and route messages with courtesy. You will answer telephones, screen inquiries, and schedule appointments while guiding patients through check-in and test preparations.

The role requires strong communication, solid computer skills, and attention to detail in a fast-paced medical office setting.