Patient Service Representative (3857)

Waco Family Medicine; Waco (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Waco Family Medicine is seeking an Entry-level Administrative Clerk for their Waco, TX location. This full-time position involves handling patient registration, managing service charges, and supporting scheduling and office operations.

The ideal candidate is detail-oriented, has strong communication skills, and is customer-focused. A High School Diploma or equivalent is required, with healthcare experience preferred.

Additional skills in Microsoft Office and bilingual capabilities in English and Spanish are advantageous.

Qualifications

• Must have at least one year’s customer service experience.
• Healthcare experience preferred.

Responsibilities

• Handle patient registration and scheduling appointments.
• Collect service charges and reconcile daily receipts.
• Answer phones and manage messages.

Skills

Excellent written and verbal communication

Customer service skills

Detail oriented

Ability to use Microsoft Office (Excel, Word, PowerPoint)

Bilingual in English/Spanish

Education

High School Diploma or equivalent

Associate degree preferred

Job description

Job Details

Level: Entry
Job Location: MLK - Waco, TX 76704
Position Type: Full Time
Education Level: High School
Job Shift: Day
Job Category: Admin - Clerical

Duties / Responsibilities

• Patient registration
• Collect current and overdue service charges, and printing receipt
• Secure a daily cash box
• Reconcile daily charges and receipts
• Answer phones, take and forwarding messages and scheduling appointments
• Ability to multi-task and work in a fast paced environment
• Ability to verify patient insurance information
• Ability to use multi line phone system
• Ability to travel to other clinics to cover shifts as required
• Ability to operate office equipment (fax, printer, scanner)
• Agree to follow Waco Family Medicine policies and procedures as outlined in the employee handbook

Other Duties

• Other duties as assigned by supervisor

Physical and Mental Requirements

• Valid Driver’s license
• Visual and auditory accuracy
• Shift length - 8 hours
• Indoor setting
• Frequent use of computer
• Long periods of sitting
• Frequent use of telephone
• Continuous repetitive grasping and manipulation of both hands
• Continuous conversational communication
• Occasional reaching, walking, squatting, bending, kneeling, twisting and climbing
• Occasionally carrying, lifting, pushing and pulling of up to 25 lbs
• Occasionally working in confined, noisy, dusty areas
• Regular use of personal transportation
• Understand/carry out simple/detailed, oral/written instructions with retention
• Read and interpret detailed specifications

Qualifications

1. Reports To: Practice Manager
2. Education: High School Diploma or equivalent; Associate degree preferred. Healthcare experience preferred. At least one year’s customer service experience required.
3. Skills: Excellent written and verbal communication and customer service skills utilize (AIDET) communication model, experience using Microsoft Office (Excel, Word, PowerPoint), bilingual in English/Spanish preferred not required. Detail oriented and patient focused.