Patient Access & Scheduling Specialist

Jefferson Health; Virginia (MN); On-site; USD 36,000 - 48,000; Full time

Job summary

Jefferson Health is seeking a Central Scheduler to manage patient appointments and registrations across the Jefferson Health System. You will use an EMR to verify demographics and insurance, coordinate referrals, and handle inquiries to support timely access to care.

The role emphasizes data accuracy, excellent customer service, and the ability to work with care teams to resolve issues efficiently.

Qualifications

• 1 year of related experience required.
• Demonstrates accuracy and attention to detail.
• Analytical thinking to identify root causes and provide solutions.
• Proficient with office calendaring software.
• Strong customer interaction skills.
• Good decision making and critical thinking.
• Clear, effective communication skills.
• Ability to capture and document information in an auditable form.
• Ability to collaborate with others and lead when needed.

Responsibilities

• Schedule patient appointments and register patients across Jefferson Health System per clinical and insurance requirements.
• Use EMR to complete scheduling, confirm appointments, verify demographic and insurance information, and resolve inquiries.
• Coordinate referrals and insurance requirements to ensure patient benefits.
• Operate central scheduling telephony software to handle call volume efficiently.
• Maintain individual and team performance targets.

Skills

Scheduling software

EMR access

Customer service

Communication

Critical thinking

Data accuracy

Calendaring

Teamwork

Education

High School Diploma

Tools

Electronic Medical Record (EMR)

Central scheduling telephony software

Job description

Jefferson Health is seeking a Central Scheduler to manage patient appointments and registrations across the Jefferson Health System. You will use an EMR to verify demographics and insurance, coordinate referrals, and handle inquiries to support timely access to care.

The role emphasizes data accuracy, excellent customer service, and the ability to work with care teams to resolve issues efficiently.