Patient Access & Scheduling Specialist

White Plains Hospital Inc; Village of Tarrytown (NY); On-site; USD 28,000 - 42,000; Full time

Job summary

White Plains Hospital Medical Center in White Plains, NY is seeking a Day shift Patient Access Center associate to handle appointment scheduling, referrals, and patient demographics with accuracy and empathy.

The role requires a high school diploma or GED and prior customer service or call center experience. Knowledge of medical terminology and EMR systems is preferred. The position emphasizes professional communication, multitasking, and adherence to hospital policies.

Qualifications

• High school diploma or GED required.
• Previous customer service experience required.
• Previous call center experience preferred.
• Basic medical terminology, electronic scheduling, electronic medical record experience preferred.

Responsibilities

• Responds to multi-channel inquiries regarding appointments, referrals, refills, etc. in accordance with scheduling guidelines and clinical escalation protocols.
• Remains aware of call queues and processes calls efficiently while maintaining high customer experience.
• Displays active listening, empathy, courtesy and professionalism with callers and colleagues.
• Fulfills responsibilities to ensure proper patient identification, demographics and insurance coverage, and updating patient records.
• Performs general office/clerical duties at offsite practices as needed.

Skills

Customer service

Call center experience

English (fluent)

Multitasking

Communication skills

Education

High school diploma or GED

Tools

Electronic scheduling

Electronic medical records (EMR)

Job description

White Plains Hospital Medical Center in White Plains, NY is seeking a Day shift Patient Access Center associate to handle appointment scheduling, referrals, and patient demographics with accuracy and empathy.

The role requires a high school diploma or GED and prior customer service or call center experience. Knowledge of medical terminology and EMR systems is preferred. The position emphasizes professional communication, multitasking, and adherence to hospital policies.