Part-Time Patient Access Specialist

White Plains Hospital Inc; City of White Plains (NY); Presencial; USD 28.000 - 42.000; A tiempo parcial

Descripción de la vacante

White Plains Hospital Medical Center is seeking a part-time Patient Access Associate to join our Patient Access Center. You will support scheduling, registration, and front desk duties across offsite practices, handling multi-channel inquiries and ensuring accurate patient demographics and insurance data.

The role requires a high school diploma or GED and prior customer service or call center experience; healthcare exposure is preferred.

Formación

• High school diploma or GED required.
• Previous customer service experience required.
• Previous physician practice experience preferred.
• Previous call center experience preferred.
• Basic medical terminology, electronic scheduling, EMR experience preferred.

Responsabilidades

• Respond to multi-channel inquiries regarding appointments, referrals, refills, etc. in accordance with scheduling guidelines and clinical escalation protocols.
• Manage call queues and complete call processing efficiently while maintaining high customer experience.
• Demonstrate active listening, empathy, courtesy, and professionalism with callers and colleagues.
• Strive to resolve caller inquiries in a single interaction.
• Ensure proper patient identification, demographics and insurance coverage, and maintain/update patient medical records.
• Perform front desk duties including scheduling, registration at offsite practices.
• Provide feedback and collaborate with colleagues and leadership to improve departmental performance.
• Attend mandatory meetings/in-services and participate in projects as assigned.
• Complete all annual mandatory requirements and conditions of employment.
• Perform all other related duties as assigned.

Conocimientos

English proficiency

Customer service

Telephone etiquette

Multi-tasking

Professionalism

Educación

High school diploma or GED

Herramientas

Electronic scheduling

Electronic medical records (EMR)

Descripción del empleo

White Plains Hospital Medical Center is seeking a part-time Patient Access Associate to join our Patient Access Center. You will support scheduling, registration, and front desk duties across offsite practices, handling multi-channel inquiries and ensuring accurate patient demographics and insurance data.

The role requires a high school diploma or GED and prior customer service or call center experience; healthcare exposure is preferred.