Patient Access & Scheduling Specialist

mercycare; United States; On-site; USD 21,000 - 34,000; Full time

Job summary

Mercy is seeking a Scheduling Clerk to support patient coordination by handling calls, scheduling, data entry, and order changes under the supervision of a licensed nurse.

You will navigate the EMR, work with physicians and discharge planners, and help maintain a safe, efficient patient flow in a fast-paced healthcare setting. This hourly role requires strong computer skills, excellent customer service, and the ability to multitask while prioritizing daily tasks.

Qualifications

• Two years of health care and/or secretarial experience preferred.
• Strong computer skills required.

Responsibilities

• Receives and handles telephone communications accurately and timely.
• Coordinates scheduling patients.
• Completes data entry from procedural records in an accurate and timely fashion.
• Implements changes and assists with revisions on patient orders and requests.
• Organizes and prioritizes daily work effectively.
• Navigates the electronic medical record efficiently, orders procedures and locates documentation as necessary.
• Promotes a positive and professional image, collaborates with healthcare team including physicians, nurses and discharge planners.
• Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.
• Coordinates scheduling for Digestive Health after hours.
• Calls in staff for emergency cases as indicated.
• Refers conflicts and procedural questions to Nurse Manager/Charge RN.
• Responds to real/potential problems based on urgency related to surgery schedule.
• Reviews and updates surgery schedules daily.
• Utilizes computer system to run requested reports for physicians, administration and quality initiatives.

Skills

Customer service

Interpersonal skills

Multitasking

Prioritization

Cooperation

Emotional control

Education

High School Diploma or equivalent

Medical Assisting Diploma/Associate degree preferred

Medical Terminology preferred

Job description

Mercy is seeking a Scheduling Clerk to support patient coordination by handling calls, scheduling, data entry, and order changes under the supervision of a licensed nurse.

You will navigate the EMR, work with physicians and discharge planners, and help maintain a safe, efficient patient flow in a fast-paced healthcare setting. This hourly role requires strong computer skills, excellent customer service, and the ability to multitask while prioritizing daily tasks.