Patient Access & Scheduling Specialist

Tucson Medical Center; Tucson (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Tucson Medical Center in Tucson, AZ seeks an clerical-focused Medical Office Scheduler to support patient management, scheduling, and insurance verification. You will handle phone calls, pre-screen, register patients and coordinate with departments to ensure timely appointments.

The role emphasizes accuracy, strong customer service, and knowledge of billing practices, with responsibilities spanning registration, eligibility checks, referrals, and posting payments as needed.

Qualifications

• High School diploma or GED required; vocational medical office training desired.
• Prefer 1 year of medical office and/or hospital experience; healthcare eligibility and scheduling knowledge recommended.
• Some positions may require CMA certification or equivalent.

Responsibilities

• Assist with patient management, scheduling, and registration to ensure accurate records.
• Perform insurance verification and authorization-related tasks; assist billing and payment posting.
• Handle incoming calls, pre-screen, and coordinate with physicians and staff for appointments and referrals.
• Explain procedures and prepare patients for visits; communicate with departments about special requests or changes.
• Maintain compliance with billing, collection policies, and patient financial responsibility.

Skills

Customer service

Scheduling appointments

Billing knowledge

Phone etiquette

Education

High School diploma or GED

Job description

Tucson Medical Center in Tucson, AZ seeks an clerical-focused Medical Office Scheduler to support patient management, scheduling, and insurance verification. You will handle phone calls, pre-screen, register patients and coordinate with departments to ensure timely appointments.

The role emphasizes accuracy, strong customer service, and knowledge of billing practices, with responsibilities spanning registration, eligibility checks, referrals, and posting payments as needed.