Patient Access & Scheduling Specialist

HonorHealth; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

HonorHealth in Phoenix, AZ is seeking a patient access/clerical professional to serve as the first contact for customers. Responsibilities include greeting patients, managing registrations, scheduling procedures, and coordinating with physicians' offices.

Responsibilities also cover basic imaging support, insurance authorization where applicable, and daily data entry while maintaining HIPAA-compliant chart processes and efficient patient workflow.

Qualifications

• Requires High School Diploma or GED.
• 1 year in healthcare related field preferred or scheduling/registration experience.
• 2 years healthcare related experience preferred, including scheduling/registration or related roles.

Responsibilities

• Greet and assist customers; answer calls, route to appropriate staff, and orient patients to the department.
• Support imaging-related workflow: receive/transfer calls, access PACS, assist in patient preparation.
• Schedule procedures and appointments; track no-shows and communicate with physicians.
• Perform registration duties: collect information, electronic records, signatures, and referrals.
• Obtain insurance authorization when applicable; collect co-pays and process payments.
• Maintain patient charts and ensure proper charting and data flow to medical records.
• Manage office supplies and assist with general duties as needed.

Skills

Customer service

Phone handling

Multitasking

Education

High School Diploma or GED

Tools

PACS system

EMR/EHR systems

Job description

HonorHealth in Phoenix, AZ is seeking a patient access/clerical professional to serve as the first contact for customers. Responsibilities include greeting patients, managing registrations, scheduling procedures, and coordinating with physicians' offices.

Responsibilities also cover basic imaging support, insurance authorization where applicable, and daily data entry while maintaining HIPAA-compliant chart processes and efficient patient workflow.