Patient Access & Scheduling Specialist

Tucson Medical Center; Tucson (AZ); On-site; USD 35,000 - 48,000; Full time

Job summary

Tucson Medical Center in Tucson, AZ is seeking an experienced Clerical professional to serve as the first point of contact for patients and to initiate entry for requested healthcare services and revenue management. The role includes patient registration, scheduling, and insurance verification to validate authorizations and benefits.

Responsibilities include cash handling, explaining forms, ensuring compliance, and coordinating with departments to ensure accurate data entry and timely patient

Qualifications

• High School diploma or GED; vocational medical office training preferred.
• Two years of medical office/hospital experience; includes six months eligibility/benefit analysis or scheduling for diagnostics/surgery.
• Heartsaver CPR certification required within 90 days for Pediatric and Adult Therapies departments.

Responsibilities

• Exhibits excellent customer service with patients, visitors and staff and upholds TMCH values.
• Collects deposits or deductibles and explains insurance benefits and costs.
• Completes financial documentation following credit/collection policies.
• Explains compliance forms and obtains signatures for regulatory agencies.
• Performs medical necessity screening and ensures system compliance.
• Assists outpatient departments with system maintenance and scheduling tasks.
• Communicates with physicians and staff to obtain diagnoses, procedure details, or authorizations.
• Coordinates with Medical Records and Professional Staff Services as needed.
• Uses scheduling knowledge to select correct procedures and coordinate with departments.
• Knowledge of resources, staffing, and equipment to avoid scheduling conflicts.
• Registers patients to ensure accurate data entry into hospital records.
• Performs insurance processing including verification, authorization and notifications.
• Handles calls and schedules appointments for patients, physicians, and staff.
• Explains procedure preparations to patients for hospital visits.
• Documents notification, authorization, and eligibility in registration systems.

Skills

Customer service

Scheduling

Insurance verification

Medical terminology

Cash handling

Communication

Education

High School Diploma

Medical Office Training

Tools

EMR/EHR Systems

Job description

Tucson Medical Center in Tucson, AZ is seeking an experienced Clerical professional to serve as the first point of contact for patients and to initiate entry for requested healthcare services and revenue management. The role includes patient registration, scheduling, and insurance verification to validate authorizations and benefits.

Responsibilities include cash handling, explaining forms, ensuring compliance, and coordinating with departments to ensure accurate data entry and timely patient