Patient Access & Scheduling Specialist

U.S. Department of Veterans Affairs; Town of Oconomowoc (WI); On-site; USD 48,000 - 63,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (AMSA) to join the Oconomowoc CBOC within the PACT framework.

This GS-6 level role supports primary care operations, patient access, scheduling, and coordination across clinical teams. Daily duties include scheduling, managing the electronic waiting list, updating patient demographics, relaying messages, assisting with transfers, preparing pre-appointment materials, and participating in huddles to optimize

Qualifications

• Must possess High School Diploma or GED or equivalent.
• GS-6 level requires one year of directly related experience for MSA duties.
• Experience includes advising clinical staff on administrative processes and scheduling operations.

Responsibilities

• Schedule appointments and manage the Electronic Waiting List.
• Coordinate patient flow and transfer logistics between facilities.
• Assist with pre-appointment materials and patient communications.
• Participate in daily huddles and treatment team meetings.
• Monitor and update patient demographics and insurance information.

Skills

Collaboration across disciplines

Prioritization

Communication skills

Policy compliance

Medical terminology

Education

High School Diploma or GED

Job description

The U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (AMSA) to join the Oconomowoc CBOC within the PACT framework.

This GS-6 level role supports primary care operations, patient access, scheduling, and coordination across clinical teams. Daily duties include scheduling, managing the electronic waiting list, updating patient demographics, relaying messages, assisting with transfers, preparing pre-appointment materials, and participating in huddles to optimize