Advanced Medical Support Assistant

Veterans Health Administration; Town of Oconomowoc (WI); Vor Ort; USD 47.000 - 62.000; Vollzeit

Zusammenfassung

Veterans Health Administration in Wisconsin is seeking an Advanced Medical Support Assistant (AMSA) to support Primary Care Clinics at the Oconomowoc CBOC. The AMSA plays a foundational role within the VHA PACT transformation, focusing on scheduling, patient access, and care coordination.

The role involves daily clinic operations, huddles, and collaboration with the care team to ensure smooth patient flow and accurate records. This is a full-time, on-site position with regular weekday hours.

Qualifikationen

• Knowledge of scheduling and patient access processes.
• Ability to coordinate appointments to minimize patient trips and visits.
• Familiarity with VA processes and Patient Aligned Care Team (PACT) model is a plus.

Aufgaben

• Schedule appointments and manage Electronic Waiting List accurately and timely.
• Assist with clinic access contingency planning and patient reallocation as needed.
• Provide pre-appointment instructions and materials to patients.
• Participate in daily huddles, treatment team meetings and staff meetings to resolve patient flow issues.
• Review active/pending consults, unverified orders, recall lists to ensure accuracy and disposition.
• Address issues to prevent dissatisfaction with VA services.

Ausbildung

Education credentials recognized by US Dept of Education

Jobbeschreibung

• Department: Department of Veterans Affairs

This position serves as an Advanced Medical Support Assistant in the Primary Care Clinics at the Oconomowoc Clinic Based Outpatient Clinic (CBOC).The Advanced Medical Support Assistant (AMSA) position is a foundational role within the VHA Patient Aligned Care Team (PACT) Model transformation initiative.

Key Responsibilities

Duties include: - Schedule appointments and utilize the Electronic Waiting List accurately and in a timely manner. All appointment will be made with the patient's input, either in person or by phone. This may require a high level of coordination to avoid patients having to make multiple trips to the medical center whenever possible.

- Assist with clinic access contingency plans by adjusting appointment times, location, or dates, as well as shift patients to other healthcare providers and clinics. - Provide pre appointment prep material and/or instructions prior to appointment date. - Participates in daily huddles and treatment team meetings. - Attends staff meetings to help solve patient problems, i.e. patient flow, record control, etc. on regular basis.

- Daily review of active/pending consults, unverified orders list, recall list and audiocare communications for accuracy and disposition. - Intervenes to resolve difficult problems and diffuses potential dissatisfaction with VA services in order to prevent congressional and adverse publicity. - Performs other duties as assigned. Work Schedule: Monday - Friday 8:00am - 4:30pm Compressed/Flexible: Not available. Recruitment/Relocation Incentives (Sign-on Bonus): Not authorized.

Permanent Change of Station (Relocation Assistance): Not authorized. Telework: Not available. Virtual: This is not a virtual position. Functional Statement #: 10235F Permanent Change of Station (PCS): Not authorized. PCS Appraised Value Offer (AVO): Not authorized.

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $47488 – $61734/yr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-16.

Who is eligible to apply?

This position is open under the 'Fed Competitive' hiring path.