Advanced Medical Support Assistant

U.S. Department of Veterans Affairs; Town of Oconomowoc (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

The Advanced Medical Support Assistant (AMSA) position in the Primary Care Clinics at the Oconomowoc Clinic Based Outpatient Clinic (CBOC) supports the VHA Patient Aligned Care Team (PACT) transformation. The role focuses on scheduling, care coordination, and providing pre-appointment materials to patients.

Typical work hours are Monday through Friday, 8:00am to 4:30pm. The AMSA participates in daily huddles, team meetings, and clinic operations to ensure smooth patient flow and accuracy of

Responsibilities

• Schedule appointments and manage the Electronic Waiting List with patient input to minimize trips to the medical center.
• Adjust appointment times, locations, or dates to support clinic access contingency plans and reallocate to other providers.
• Provide pre-appointment prep materials and instructions prior to visits.
• Participate in daily huddles and treatment team meetings.
• Attend staff meetings to address patient flow and record control issues.
• Review active/pending consults, unverified orders, recall lists, and audiocare communications for accuracy.
• Intervene to resolve problems and diffuse potential dissatisfaction with VA services.

Job description

This position serves as an Advanced Medical Support Assistant in the Primary Care Clinics at the Oconomowoc Clinic Based Outpatient Clinic (CBOC).The Advanced Medical Support Assistant (AMSA) position is a foundational role within the VHA Patient Aligned Care Team (PACT) Model transformation initiative.

Duties

• Schedule appointments and utilize the Electronic Waiting List accurately and in a timely manner. All appointment will be made with the patient's input, either in person or by phone. This may require a high level of coordination to avoid patients having to make multiple trips to the medical center whenever possible.
• Assist with clinic access contingency plans by adjusting appointment times, location, or dates, as well as shift patients to other healthcare providers and clinics.
• Provide pre appointment prep material and/or instructions prior to appointment date.
• Participates in daily huddles and treatment team meetings.
• Attends staff meetings to help solve patient problems, i.e. patient flow, record control, etc. on regular basis.
• Daily review of active/pending consults, unverified orders list, recall list and audiocare communications for accuracy and disposition.
• Intervenes to resolve difficult problems and diffuses potential dissatisfaction with VA services in order to prevent congressional and adverse publicity.
• Performs other duties as assigned.

Work Schedule

Monday - Friday 8:00am - 4:30pm

Job Details

• Compressed/Flexible: Not available.
• Recruitment/Relocation Incentives (Sign-on Bonus): Not authorized.
• Permanent Change of Station (Relocation Assistance): Not authorized.
• Telework: Not available.
• Virtual: This is not a virtual position.
• Functional Statement #: 10235F
• Permanent Change of Station (PCS): Not authorized.
• PCS Appraised Value Offer (AVO): Not authorized.