Advanced Medical Support Assistant - Clinic Scheduling

US-Department-of-Veterans-Affair; Town of Oconomowoc (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

The Advanced Medical Support Assistant position at the Oconomowoc Clinic Based Outpatient Clinic (CBOC) supports the VHA PACT model transformation through foundational administrative duties.

The role requires GS-6 level qualifications, a high school diploma, and strong communication, scheduling, and patient coordination skills. You will work with clinical staff to manage appointments and patient flow to ensure timely care.

Qualifications

• One year of MSA-related experience required at GS-5 level equivalents.
• Experience advising clinical staff on administrative processes.
• Knowledge of patient scheduling, check-in, and record updating.

Responsibilities

• Advise clinical staff on administrative processes to support patient care.
• Answer phones, greet patients, relay messages to staff.
• Schedule, cancel, and reschedule appointments and consultations.
• Enter and verify patient demographics and eligibility; monitor no-shows.

Skills

Collaboration

Prioritization

Communication

Care coordination

Medical terminology

Clinical workflow

Education

High School Diploma or GED

Job description

The Advanced Medical Support Assistant position at the Oconomowoc Clinic Based Outpatient Clinic (CBOC) supports the VHA PACT model transformation through foundational administrative duties.

The role requires GS-6 level qualifications, a high school diploma, and strong communication, scheduling, and patient coordination skills. You will work with clinical staff to manage appointments and patient flow to ensure timely care.