Patient Access & Scheduling Specialist

Mount Nittany Health; State College (Centre County); On-site; USD 21,000 - 30,000; Full time

Job summary

Mount Nittany Health in State College, PA, is seeking a Registrar Scheduler to support patient registrations, scheduling, and insurance verification in an on-site setting. You will coordinate appointments, verify information, and assist patients and families as part of the healthcare team.

The role requires strong customer service, attention to detail, and the ability to communicate clearly with patients and staff. Previous medical office experience is preferred.

Qualifications

• High school diploma or equivalent.
• Completion of a Medical Office Professional program or equivalent preferred.
• One year of experience preferably in medical practice or clinical setting.
• Excellent customer skills are essential.
• Knowledge of physician office procedures, medical terminology, grammar and spelling.
• Ability to enter and manage patient data accurately.
• Ability to read, understand and follow written and verbal instructions.
• Ability to communicate clearly.

Responsibilities

• Greets and checks in patients, verifies and updates insurance information and provides patient with any necessary information. Assists patients with ambulatory difficulties.
• Screens visitors, verifies appointments, responds to inquiries and directs them to the appropriate area.
• Interviews new patients, records information required for registration and creates and enters the information in a computer account.
• Answers telephone calls, takes messages, responds to inquiries and transfers calls as appropriate. Responds to emergency calls per established procedures.
• Schedules, coordinates and re-schedules patient appointments via computerized scheduler. Relays updates to staff and maintains and updates provider’s schedules
• Totals charges, collects payments, and issues receipts to the patient and schedules future appointments as applicable.
• Balances cash payments and cash on hand per the cash control procedure at end of shift.
• Answers questions regarding patient appointments, testing, accounts and charges or refers to appropriate staff.
• Instructs patients on preparation for office visits, special procedures and insurance requirements.
• Obtains insurance referrals or financial waiver documentation, as required.
• Prepares and mails new patient information packets and other office related correspondence.
• Ensures reminder telephone calls were made through the automated system and makes follow-up calls as necessary.
• Ensures call forwarding to/from answering service daily.
• Maintains work area in a neat and orderly manner and ensures office supplies are at optimal level.
• Distributes various forms to patients such as test results, prescriptions, etc.
• Participates in quality improvement activities and processes.

Skills

Customer service

Office procedures

Medical terminology

Communication skills

Data entry

Cash handling

Education

High school diploma

Medical Office Professional program

Tools

Copiers

Fax machines

Telephones

Computers

Job description

Mount Nittany Health in State College, PA, is seeking a Registrar Scheduler to support patient registrations, scheduling, and insurance verification in an on-site setting. You will coordinate appointments, verify information, and assist patients and families as part of the healthcare team.

The role requires strong customer service, attention to detail, and the ability to communicate clearly with patients and staff. Previous medical office experience is preferred.