ENT Office Scheduler & Patient Access Specialist

Veterans in Healthcare; State College (Centre County); On-site; USD 32,000 - 52,000; Full time

Job summary

Mount Nittany Health in Altoona, PA is seeking a Registrar Scheduler ENT to perform administrative tasks for patient visits and to support coordination of care among patients, families, and staff.

The ideal candidate will have a high school diploma and, preferably, completion of a Medical Office Professional program, plus about one year of experience in a medical setting. Excellent customer service and clear communication are essential.

Qualifications

• High School diploma or equivalent.
• Completion of a Medical Office Professional program or equivalent preferred.
• One year of experience preferably in medical practice or clinical setting.
• Excellent customer skills are essential.
• Knowledge of physician office procedures, medical terminology, grammar and spelling.
• Working knowledge of office equipment such as copiers, fax machines, telephones and computers.

Responsibilities

• Greets and checks in patients, verifies and updates insurance information and provides patient with any necessary information.
• Screens visitors, verifies appointments, responds to inquiries and directs them to the appropriate area.
• Interviews new patients, records information required for registration and creates and enters the information in a computer account.
• Answers telephone calls, takes messages, responds to inquiries and transfers calls as appropriate.
• Schedules, coordinates and re-schedules patient appointments via computerized scheduler. Relays updates to staff and maintains and updates providers' schedules.
• Totals charges, collects payments, and issues receipts to the patient and schedules future appointments as applicable.
• Balances cash payments and cash on hand per the cash control procedure at end of shift.
• Answers questions regarding patient appointments, testing, accounts and charges or refers to appropriate staff.
• Instructs patients on preparation for office visits, special procedures and insurance requirements.
• Obtains insurance referrals or financial waiver documentation, as required.
• Prepares and mails new patient information packets and other office related correspondence.
• Ensures reminder telephone calls were made through the automated system and makes follow-up calls as necessary.
• Ensures call forwarding to/from answering service daily.
• Maintains work area in a neat and orderly manner and ensures office supplies are at optimal level.
• Distributes various forms to patients such as test results, prescriptions, etc.
• Participates in quality improvement activities and processes.

Skills

Customer service

Interpersonal

Medical terminology

Phone skills

Data entry

Education

High School diploma

Medical Office Professional program

Job description

Mount Nittany Health in Altoona, PA is seeking a Registrar Scheduler ENT to perform administrative tasks for patient visits and to support coordination of care among patients, families, and staff.

The ideal candidate will have a high school diploma and, preferably, completion of a Medical Office Professional program, plus about one year of experience in a medical setting. Excellent customer service and clear communication are essential.