Patient Access & Scheduling Specialist

Lakewood Health System; Staples (MN); On-site; USD 27,000 - 35,000; Full time

Benefits offered by this job

Generous Planned Time Off & Wellness

401K Match

Annual tuition assistance $2,000/year

Best-in-region HSA contributions

Employer paid premiums for individual‑

Job summary

Lakewood Health System in Staples, MN is seeking a Patient Access Representative to provide professional reception and scheduling services in a clinic setting. You will be the first point of contact for patients and visitors, helping ensure a smooth check-in and data accuracy while supporting a patient-centered experience.

The role involves onboarding, insurance guidance, appointment management, and HIPAA-compliant data handling, with a day shift and weekend rotation.

Qualifications

• Detail-oriented with strong organizational and multitasking skills.
• Experienced in customer service or healthcare settings.
• Comfortable using electronic health records (EHR) and other digital tools.
• Strong communication skills and proficiency with electronic health records and computer systems.
• Ability to multitask with attention to detail.

Responsibilities

• Patient Onboarding and Registration: Ensure smooth patient registration, collect necessary information, and reduce wait times.
• Insurance and Financial Guidance: Verify insurance coverage and explain financial responsibilities.
• Appointment Management: Schedule and coordinate appointments, manage cancellations, and send reminders.
• Patient Support: Educate and assist patients throughout their care journey, addressing any questions or concerns.
• Data Accuracy and Compliance: Maintain confidentiality and accuracy in patient records, adhering to HIPAA and clinic policies.
• Customer Service: Respond to patient feedback, address access issues, and ensure a positive patient experience.

Skills

Customer service

Healthcare experience

EHR systems

Communication

Multitasking

Job description

Lakewood Health System in Staples, MN is seeking a Patient Access Representative to provide professional reception and scheduling services in a clinic setting. You will be the first point of contact for patients and visitors, helping ensure a smooth check-in and data accuracy while supporting a patient-centered experience.

The role involves onboarding, insurance guidance, appointment management, and HIPAA-compliant data handling, with a day shift and weekend rotation.