Patient Access Representative

Lakewood Health System; Staples (MN); On-site; USD 27,000 - 35,000; Full time

Benefits offered by this job

Generous Planned Time Off & Wellness

401K Match

Annual tuition assistance $2,000/year

Best-in-region HSA contributions

Employer paid premiums for individual‑

Job summary

Lakewood Health System in Staples, MN is seeking a Patient Access Representative to provide professional reception and scheduling services in a clinic setting. You will be the first point of contact for patients and visitors, helping ensure a smooth check-in and data accuracy while supporting a patient-centered experience.

The role involves onboarding, insurance guidance, appointment management, and HIPAA-compliant data handling, with a day shift and weekend rotation.

Qualifications

• Detail-oriented with strong organizational and multitasking skills.
• Experienced in customer service or healthcare settings.
• Comfortable using electronic health records (EHR) and other digital tools.
• Strong communication skills and proficiency with electronic health records and computer systems.
• Ability to multitask with attention to detail.

Responsibilities

• Patient Onboarding and Registration: Ensure smooth patient registration, collect necessary information, and reduce wait times.
• Insurance and Financial Guidance: Verify insurance coverage and explain financial responsibilities.
• Appointment Management: Schedule and coordinate appointments, manage cancellations, and send reminders.
• Patient Support: Educate and assist patients throughout their care journey, addressing any questions or concerns.
• Data Accuracy and Compliance: Maintain confidentiality and accuracy in patient records, adhering to HIPAA and clinic policies.
• Customer Service: Respond to patient feedback, address access issues, and ensure a positive patient experience.

Skills

Customer service

Healthcare experience

EHR systems

Communication

Multitasking

Job description

Job Details

Job Location: Main Campus - Staples, MN 56479, Position Type: Full Time, Salary Range: $19.40 - $25.34 Hourly, Job Shift: Day, Job Category: Customer Service, About Lakewood

Lakewood Health System is a comprehensive rural healthcare system in central Minnesota. Leading the way in providing quality, personalized healthcare for a lifetime, Lakewood prides itself on remaining fiercely independent to prioritize its patients, staff, and communities in all decisions. Voted as one of Star Tribune’s Top Workplaces for the sixth year in a row, we do rural healthcare differently at LHS by providing a solid foundation of family practice providers with access to best-in-class specialty services, all right here at Lakewood. Across the spectrum of life, Lakewood Health System provides compassionate, quality care for the Brainerd Lakes region and beyond.

About the Team

The Patient Access Representative is responsible for providing professional reception and scheduling services to patients, visitors and staff in a growing clinic setting. Applicants should have 5-star service standards, be detail orientated and able to multi-task and problem solve. This position works closely with patients, providers and clinic nursing staff to ensure a well-rounded care experience for patients. It is the first point of contact for patients and visitors, which makes this position an integral part of the care team,

Mission for Position

As a Patient Access Representative, you will play a pivotal role in creating a seamless experience for patients from their first contact with the clinic. By managing patient inquiries, coordinating scheduling, and ensuring data accuracy, you will support the entire care process, contributing to an efficient, patient-centered environment.

Duties & Responsibilities

• Patient Onboarding and Registration: Ensure smooth patient registration, collect necessary information, and reduce wait times.
• Insurance and Financial Guidance: Verify insurance coverage and explain financial responsibilities.
• Appointment Management: Schedule and coordinate appointments, manage cancellations, and send reminders.
• Patient Support: Educate and assist patients throughout their care journey, addressing any questions or concerns.
• Data Accuracy and Compliance: Maintain confidentiality and accuracy in patient records, adhering to HIPAA and clinic policies.
• Customer Service: Respond to patient feedback, address access issues, and ensure a positive patient experience.

Position Type

This is a full-time position averaging 64 hours every two weeks. Hours vary between 6:45AM to 5:00PM on weekdays, with a rotating Saturday shift from 7:45AM to 12:00PM.

Qualifications

• Detail-oriented with strong organizational and multitasking skills.
• Experienced in customer service or healthcare settings.
• Comfortable using electronic health records (EHR) and other digital tools.
• Strong communication skills and proficiency with electronic health records and computer systems.
• Ability to multitask with attention to detail.

Benefits

Lakewood Health System is growing and looking for great people to join our mission of providing personalized, quality healthcare for a lifetime. At Lakewood, our people are our most valued asset!

• Generous Planned Time Off & Wellness Time Off
• 401K Match
• Annual tuition assistance of $2,000 per year
• Best-in-region employer HSA contributions
• Employer paid premiums for individual-only healthcare coverage!

A new team member's starting wage reflects our compensation philosophy, taking into account experience, education, certifications, and internal equity. Hourly pay is just one part of the comprehensive and rewarding compensation package we’re proud to provide!

If you need an accommodation during the application process, please call 218-894-8524 or email [e-mail].

Interested, but will the schedule work for you? Have questions on organizational culture, team fit or day-to-day experience?

Contact Ali Steffen to discuss the possibilities further:

Ali Steffen, Patient Access Director

P: 218-894-8687

E: [e-mail]

Lakewood Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.