Patient Access & Scheduling Specialist

CommonSpirit Health; Silverdale (WA); On-site; USD 30,000 - 47,000; Full time

Job summary

Virginia Mason Franciscan Health in Washington state is seeking a Patient Access Representative to perform patient registration and admitting duties across access points including the Emergency Department and main registration. You will verify demographics and insurance, collect information, and support scheduling and inquiries to ensure timely access to care.

Use multiple systems to support registration, documentation, and billing workflows while maintaining accuracy, confidentiality, and

Qualifications

• High school diploma or equivalent required at hire.
• Healthcare or patient access experience preferred (1 year).
• Knowledge of patient registration and insurance verification is desirable.

Responsibilities

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to elevate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Education

High School Graduate

High School GED

1 year healthcare experience

Job description

Virginia Mason Franciscan Health in Washington state is seeking a Patient Access Representative to perform patient registration and admitting duties across access points including the Emergency Department and main registration. You will verify demographics and insurance, collect information, and support scheduling and inquiries to ensure timely access to care.

Use multiple systems to support registration, documentation, and billing workflows while maintaining accuracy, confidentiality, and