Patient Access & Scheduling Specialist

US Department of Veterans Affairs; San Diego (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

US Department of Veterans Affairs in San Diego is seeking a Medical Support Assistant (MSA) within Employee Occupational Health. This entry- to mid-level role supports clinical and administrative tasks, including scheduling, patient intake, and data entry within electronic health records.

The position emphasizes teamwork, accuracy, and patient-focused service in a complex, Level 1A VA facility spanning multiple clinics.

Qualifications

• Knowledge of basic medical terminology to assist in patient care.
• Strong customer service and effective communication with diverse patients.
• Ability to operate office software and scheduling systems.

Responsibilities

• Schedule and coordinate patient appointments in a clinical setting.
• Answer phones, greet patients, and relay messages to staff.
• Maintain patient records and verify demographics/insurance information.
• Assist in medical scheduling and documentation within EHR systems.

Skills

Medical terminology

Customer service

Communication

Effective communication

Education

High school diploma

GED

Proficiency certificate

Foreign education equivalency

Tools

Insurance Capture Buffer (ICB) system

Electronic health records

Scheduling software

Office automation software

Job description

US Department of Veterans Affairs in San Diego is seeking a Medical Support Assistant (MSA) within Employee Occupational Health. This entry- to mid-level role supports clinical and administrative tasks, including scheduling, patient intake, and data entry within electronic health records.

The position emphasizes teamwork, accuracy, and patient-focused service in a complex, Level 1A VA facility spanning multiple clinics.