Medical Support Assistant - Front Desk & Scheduling

U.S. Department of Veterans Affairs; San Diego (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

The VA San Diego Healthcare System is seeking a Medical Support Assistant (MSA) for the Employee Occupational Health clinic. This entry-level developmental position supports clinical operations by greeting patients, scheduling appointments, handling phones, and entering data into medical records.

MSAs assist with insurance verification, maintain patient flow, and coordinate with clinical staff to ensure timely care. Strong communication and accuracy are essential.

Qualifications

• High school diploma or equivalent required.
• Experience in front-desk or clinical scheduling preferred.
• Ability to enter and retrieve patient information accurately.

Responsibilities

• Schedule and reschedule patient appointments.
• Greet patients and manage front-desk flow.
• Answer phones and direct calls to appropriate staff.
• Review and update patient demographics and insurance information.
• Assist in entering data into patient records and EHRs.

Skills

Front desk duties

Scheduling appointments

Phone etiquette

Patient data entry

Insurance verification

Education

High school diploma or equivalent

Tools

Electronic health record systems

Insurance verification systems

Scheduling software

Job description

The VA San Diego Healthcare System is seeking a Medical Support Assistant (MSA) for the Employee Occupational Health clinic. This entry-level developmental position supports clinical operations by greeting patients, scheduling appointments, handling phones, and entering data into medical records.

MSAs assist with insurance verification, maintain patient flow, and coordinate with clinical staff to ensure timely care. Strong communication and accuracy are essential.