Patient Service Representative, Call Center

Family Health Centers of San Diego; San Diego (CA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Benefits package

Job summary

Family Health Centers of San Diego is seeking a Patient Call Center Specialist to answer inbound calls, provide information, and guide patients to the correct departments. You will assist with scheduling, rescheduling, and pre-registration tasks while documenting outcomes in the system.

The ideal candidate has a high school diploma or GED, at least 2 years in customer service, and preferably 6 months in a call center, with strong communication skills and the ability to multitask in a fast-paced

Qualifications

• High school diploma or GED required.
• 2 years customer service experience required.
• Minimum 6 months experience in a Call Center preferred.
• Knowledge of medical terminology and/or medical front office procedures preferred.
• Ability to multi-task in a fast-paced, high workload environment.
• Trilingual in Spanish/English/Arabic preferred.
• Intermediate written and verbal communication skills.
• Intermediate computer literacy.

Responsibilities

• Answer inbound telephone calls in assisting patients needing information.
• Manage each call in a pleasant, professional, and helpful manner.
• Direct callers to the appropriate area in a timely fashion.
• Provide information requested and ensure caller has all necessary information.
• Assist patients with scheduling appointments, rescheduling or canceling appointments, and completion of pre-registration items as necessary.
• Accurately document outcomes and input into the computer system accurately and timely.
• Seek assistance on unusual circumstances and issues that may arise.
• Perform other duties as assigned.

Skills

Customer service

Call center experience

Multitasking

Effective communication

Language skills

Education

High school diploma or GED

Job description

For more than 55 years, Family Health Centers of San Diego's (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons. FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy. Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women's care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management. The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.

Job Roles

Answer inbound telephone calls in assisting patients needing information. Manage each call in a pleasant, professional, and helpful manner. Direct callers to the appropriate area in a timely fashion. Provide information requested and ensure caller has all the information necessary. Assist patients with scheduling appointments, rescheduling or canceling appointments, and completion of pre-registration items as necessary following patient appointment scheduling guidelines. Accurately document outcomes. Input all related information on calls received into the computer system accurately and timely. Seek assistance and direction on unusual circumstances and issues that may arise. Perform other duties as assigned.

Education/Certifications/Licenses/Registrations

• High school diploma or GED equivalent required.

Experience/Specialized skills (including Language)

• 2 years customer service experience required.
• Minimum 6 months experience working in a Call Center preferred.
• Possess clear speaking voice and diction.
• Knowledge of medical terminology and/or medical front office procedures preferred.
• Demonstrated ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high workload environment.
• Ability to work with a diverse group of people possessing different cultures, life experiences, and socioeconomic backgrounds.
• Trilingual in Spanish/English/Arabic preferred.
• Ability to communicate effectively with callers who speak English as a second language.
• Intermediate written and verbal communication skills.
• Intermediate computer literacy (i.e., use computer system to manage and schedule appointments, access electronic medical record information, etc.).

#IndAdmin

We are excited to share that the salary range for this position is: $25.00 - $29.12.

Information on our extensive benefits package can be found here: FHCSD Wellness - Employee Hub (gobenefits.net).

FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.

About Us

Founded in 1970, Family Health Centers of San Diego is dedicated to providing caring, affordable, high-quality health care and support services to all people, with a special commitment to the uninsured, low-income and medically underserved. We are the largest community clinic provider of health care to the uninsured in Southern California and one of the top 10 largest community clinic organizations in the country.

Anti-Discrimination Statement

Family Health Centers of San Diego complies with applicable Federal civil rights laws and does not discriminate, exclude people or treat them differently on the basis of race, color, national origin, religion, physical and mental disability, sex, including pregnancy, childbirth and related medical conditions, age, genetic information, language preference/ability, citizenship status, marital status, sexual orientation and gender identity, AIDS/HIV, medical condition, political activities or affiliations, military or veteran status, or status as a victim of domestic violence, assault, or stalking.