Patient Access Coordinator: Empathetic Scheduling & Support

RWJBarnabas Health; West Orange (NJ); On-site; USD 27,193 - 35,087; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical Insurance

Dental and Vision Insurance

Retirement Plans

Tuition Reimbursement

Discounts with partners

Job summary

A leading healthcare organization seeks a Patient Representative to handle patient calls and schedule appointments. You will be responsible for responding to inquiries with empathy and ensuring patient satisfaction. Ideal candidates should have a high school diploma, 3 years of clerical experience with a focus on patient intake, and proficiency in communication and computer skills. This role is full-time, operating from Monday to Friday, with competitive pay and comprehensive benefits.

Qualifications

• Three years of clerical experience, including two years in patient intake.
• Knowledge of medical terminology.
• Ability to communicate effectively in English.

Responsibilities

• Respond to inbound patient calls and schedule appointments.
• Handle general patient inquiries with empathy.
• Exceed patient expectations on every call.

Skills

Communication skills

Interpersonal skills

Attention to detail

Computer literacy

Education

HS Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

Job description

A leading healthcare organization seeks a Patient Representative to handle patient calls and schedule appointments. You will be responsible for responding to inquiries with empathy and ensuring patient satisfaction. Ideal candidates should have a high school diploma, 3 years of clerical experience with a focus on patient intake, and proficiency in communication and computer skills. This role is full-time, operating from Monday to Friday, with competitive pay and comprehensive benefits.