Senior Clinic Patient Concierge & Scheduler

CHRISTUS Health; Longview (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

CHRISTUS Health is seeking a Front Desk/Patient Access Clerk to greet patients, verify demographics and insurance, and assist with referrals and payments. You will schedule appointments, handle inquiries, and maintain accurate records in the system.

The role requires strong interpersonal and math skills, experience in healthcare, and familiarity with managed care. On-site, full-time position with standard clinic hours.

Qualifications

• High school diploma or equivalent.
• Knowledge of managed care preferred.
• Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine.
• Excellent interpersonal and communication skills and good math knowledge essential.
• Some College Preferred
• Three or more years of experience in a health care organization.
• ICD9 and CPT coding (advanced skills) Preferred
• Experience with charge posting or collections Preferred

Responsibilities

• Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database.
• Assists with answering phones, taking messages and assisting with patient and staff inquiries.
• Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner.
• Schedules appointments for patients in accordance with physician guidelines.
• Collects time of service payment amounts; collects prior balance amounts and/or arranging payment plans as requested.
• Checks in patients, verifies and updates necessary information in the medical record.
• Assists patients with completing all necessary forms.
• Scheduled appoints according to clinician template and follows office scheduling policies.
• Assists front office lead/supervisor with other administrative duties such as front end duties, denials, work queues and correct any errors to ensure clean claims.
• Screens visitors and responds to routine requests for information.
• Follows HIPAA guidelines and maintains confidentiality.
• Uses oral and written communication to convey ideas clearly and positively.
• Maintains CHRISTUS Health policies, procedures, objectives, quality assurance, safety and infection control.
• Performs other related work as assigned by leadership.

Skills

Interpersonal skills

Communication skills

Math skills

Education

High school diploma or equivalent

Some College Preferred

Tools

10-key calculator

Telephone

Computer

Copier

Fax machine

Job description

CHRISTUS Health is seeking a Front Desk/Patient Access Clerk to greet patients, verify demographics and insurance, and assist with referrals and payments. You will schedule appointments, handle inquiries, and maintain accurate records in the system.

The role requires strong interpersonal and math skills, experience in healthcare, and familiarity with managed care. On-site, full-time position with standard clinic hours.