Patient Access & Scheduling Specialist

Sheltering Arms Institute; Richmond (VA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

403(b) with match

PTO

EAP

Tuition assistance

FSA/HSA

Wellness discounts

Job summary

Sheltering Arms Institute is seeking a full-time Patient Access Representative at our Henrico, VA location. This frontline role handles patient check-in, scheduling, checkouts, and insurance verification while delivering compassionate service.

Candidates should have a high school diploma, strong customer service and clear communication. Healthcare experience is preferred, and the team offers competitive benefits and a supportive environment in a mission-driven nonprofit.

Qualifications

• Strong customer service skills required.
• Prior experience in a health care setting is preferred.
• Knowledge of insurance benefits is a plus.
• Strong communication and interpersonal skills.
• Ability to multi-task and accept feedback.
• A high school diploma or equivalent is required.

Responsibilities

• Answering and routing phone calls to appropriate areas.
• Greeting, screening, and directing patients.
• Patient check-in and registration.
• Scheduling therapy appointments.
• Collecting copays.
• Working with clinical and clerical staff to ensure internal and external customer satisfaction.
• Completes all other duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Multi-tasking

Feedback acceptance

Education

High school diploma or equivalent

Job description

Sheltering Arms Institute is seeking a full-time Patient Access Representative at our Henrico, VA location. This frontline role handles patient check-in, scheduling, checkouts, and insurance verification while delivering compassionate service.

Candidates should have a high school diploma, strong customer service and clear communication. Healthcare experience is preferred, and the team offers competitive benefits and a supportive environment in a mission-driven nonprofit.