Patient Access Representative

Sheltering Arms Institute; Richmond (VA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

403(b) with match

PTO

EAP

Tuition assistance

FSA/HSA

Wellness discounts

Job summary

Sheltering Arms Institute is seeking a full-time Patient Access Representative at our Henrico, VA location. This frontline role handles patient check-in, scheduling, checkouts, and insurance verification while delivering compassionate service.

Candidates should have a high school diploma, strong customer service and clear communication. Healthcare experience is preferred, and the team offers competitive benefits and a supportive environment in a mission-driven nonprofit.

Qualifications

• Strong customer service skills required.
• Prior experience in a health care setting is preferred.
• Knowledge of insurance benefits is a plus.
• Strong communication and interpersonal skills.
• Ability to multi-task and accept feedback.
• A high school diploma or equivalent is required.

Responsibilities

• Answering and routing phone calls to appropriate areas.
• Greeting, screening, and directing patients.
• Patient check-in and registration.
• Scheduling therapy appointments.
• Collecting copays.
• Working with clinical and clerical staff to ensure internal and external customer satisfaction.
• Completes all other duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Multi-tasking

Feedback acceptance

Education

High school diploma or equivalent

Job description

Sheltering Arms Institute is a non-profit, state-of-the-science physical rehabilitation hospital and network of outpatient centers, created through a joint venture between Sheltering Arms and VCU Health. Bringing together Sheltering Arms’ trusted brand and clinical reputation with VCU Health’s nationally ranked programs and research, the Institute delivers an innovative, transdisciplinary model of rehabilitative care grounded in advanced technology, research, and evidence-based treatment.

Ranked among the nation’s best rehabilitation hospitals—and the top rehabilitation provider in Virginia—by U.S. News & World Report and recognized as a Top Workplace nationally by USA Today and in Central Virginia by Richmond Times-Dispatch, our culture empowers team members to grow, innovate, and contribute to a shared mission: delivering superior outcomes and redefining what’s possible in rehabilitation.

At Sheltering Arms Institute, you’ll join a collaborative, patient-centered environment where your ideas, expertise, and passion can make a meaningful difference.

If you’re driven to make an impact and help shape the future of rehabilitative care, we invite you to join us in reinventing rehabilitation for life beyond limits.

Sheltering Arms is currently seeking a full-time Patient Access Representative to join our team. This position will provide coverage at our Sheltering Arms Institute location in Henrico, Va.

Compensation

• $18.00 - $25.00 per hour
• This range reflects our commitment to pay equity and market‑competitive compensation.
• Final compensation depends on experience, skills, and internal equity.

Benefits

• Comprehensive health insurance
• 403(b) with match
• Generous PTO
• EAP support
• Tuition assistance
• Flexible spending and health savings accounts
• Wellness resources and employee discounts
• And more great benefits

Responsibilities

• Answering and routing phone calls to appropriate areas.
• Greeting, screening, and directing patients.
• Patient check-in and registration.
• Scheduling therapy appointments.
• Collecting copays.
• Working with clinical and clerical staff to ensure internal and external customer satisfaction.
• Completes all other duties as assigned.

Successful candidates will possess

• Strong customer service skills required.
• Prior experience in a health care setting is preferred.
• Knowledge of insurance benefits is a plus.
• Strong communication and interpersonal skills.
• Ability to multi-task and accept feedback.
• A high school diploma or equivalent is required.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.