Patient Access & Scheduling Specialist

mhnetwork; Point Pleasant (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Rivers Health in Point Pleasant, WV is seeking a full-time Patient Access Representative for the Regional Health Center. The role supports the provider with patient care activities and handles key front-desk administrative duties in a busy office setting.

You will greet patients, answer phones, schedule appointments, scan documents, and manage mail and forms. The position emphasizes accuracy, teamwork, and excellent customer service.

Qualifications

• High school diploma or equivalent.
• One year of experience preferred in a provider office or health care setting.

Responsibilities

• General receptionist duties, greeting patients, answering telephones, and scheduling patients.
• Scanning patient documents, type correspondence, reports, memos, forms, transcription of medical notes, etc.
• Prepares cash receipts for transport to CBO.
• Sort and distributes mail, and process forms sent to the clinic.
• Maintains current and accurate demographics information on all patient guarantors.
• Maintain equipment and supplies needed for job duties.
• Adheres to Corporate Policies, JCAHO, Rural Health, Departmental Policies and Procedures, and Personnel Employee Handbook.
• Demonstrates excellence in customer service, professionalism and accountability.
• Fosters an atmosphere of teamwork and collaboration.
• Filling in during co-workers absence. Cover other personnel when they are not here and complete full range of duties. Cover other areas as needed.
• Other duties as assigned.

Skills

Receptionist duties

Customer service

Scheduling

Phone handling

Education

High school diploma or equivalent

Job description

Rivers Health in Point Pleasant, WV is seeking a full-time Patient Access Representative for the Regional Health Center. The role supports the provider with patient care activities and handles key front-desk administrative duties in a busy office setting.

You will greet patients, answer phones, schedule appointments, scan documents, and manage mail and forms. The position emphasizes accuracy, teamwork, and excellent customer service.