Patient Access & Scheduling Specialist

Advocate Health Care; Orland Park (IL); On-site; USD 28,000 - 41,000; Full time

Job summary

Advocate Health Care in Orland Park seeks a Patient Services Associate to greet patients, verify demographics and billing information in the EMR, and coordinate timely appointments.

You will handle call routing, process insurance and scheduling tasks, and support Billing and Medical Records to ensure smooth patient flow. This is a full-time role with benefits and growth opportunities.

Qualifications

• Education: High school diploma or equivalent required.
• One to two years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Greets and accurately registers patients in the EMR system verifying essential billing and demographic information.
• Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently.
• Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately.
• Distributes communications accurately, based on practice protocol. Includes pagers, faxes, emails.
• Resolves a variety of patient questions, including HMO referrals, billing and queries about services and test results; refers complex issues to practice manager or a clinical staff member, as appropriate.
• Schedules future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed. May coordinate with appropriate sections of hospital admission and/or outpatient admissions and surgery.
• Notifies patient care area when patient has arrived and is ready to be seen. Attends to waiting patients in reception and ensures that they are seen in a timely manner or are promptly notified of unexpected delays.

Skills

CRT/PC experience

Customer service

Strong communication

Problem solving

Education

High school diploma or equivalent

Tools

eClinicalWorks scheduling

Job description

Advocate Health Care in Orland Park seeks a Patient Services Associate to greet patients, verify demographics and billing information in the EMR, and coordinate timely appointments.

You will handle call routing, process insurance and scheduling tasks, and support Billing and Medical Records to ensure smooth patient flow. This is a full-time role with benefits and growth opportunities.