Patient Access & Scheduling Specialist

Bestcare; Omaha, Northern (NE, KY); Hybrid; USD 21,000 - 25,000; Full time

Job summary

Nebraska Methodist Health System’s Gretna location is seeking a friendly front desk coordinator to register patients, greet visitors, and coordinate scheduling with clinicians, while ensuring privacy and accuracy of records.

The role supports patient access, handles insurance inquiries, processes documents, and helps maintain smooth clinic operations in a team-oriented, compassionate healthcare environment.

Qualifications

• High School Diploma or GED required.
• 6 months customer service experience preferred.
• Strong verbal communication skills for patient and staff interactions.
• Proficient computer skills and experience with scheduling and patient care applications.
• Ability to follow written and verbal instructions and work in a diverse healthcare environment.
• Ability to maintain patient confidentiality and perform multiple tasks efficiently.

Responsibilities

• Registers patients for appointments by collecting and verifying demographics and insurance information.
• Greets and assists patients with questions to facilitate care in a prompt, courteous manner.
• Answers phone to schedule appointments, take messages, and direct calls.
• Prepares records for visits by reviewing EMR/chart contents to accelerate care.
• Handles insurance inquiries and processes referrals and paperwork for timely billing.
• Distributes documents and communications accurately and maintains patient confidentiality.

Skills

Verbal communication

Customer service

Computer skills

Multitasking

Teamwork

Education

High school diploma or GED

Tools

Scheduling software

EMR systems

Job description

Nebraska Methodist Health System’s Gretna location is seeking a friendly front desk coordinator to register patients, greet visitors, and coordinate scheduling with clinicians, while ensuring privacy and accuracy of records.

The role supports patient access, handles insurance inquiries, processes documents, and helps maintain smooth clinic operations in a team-oriented, compassionate healthcare environment.