Patient Access & Scheduling Specialist

Northfield Hospital & Clinics; Northfield (MN); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Pension with match

457(b) retirement plan

Tuition reimbursement

Paid time off

Health, dental, vision insurance

Flexible spending accounts

Life, AD&D, disability insurance

On‑site parking

Employee discounts

Bilingual staff program

Job summary

Northfield Hospital + Clinics in Northfield, MN is seeking a full-time Patient Registration/Scheduling clerk (75–100% time) to create a welcoming first impression for patients and support efficient clinic operations. Responsibilities include greeting patients, registration, scheduling, insurance verification, and document processing.

The role requires high school education, excellent English communication, fast and accurate data entry, and the ability to multitask in a fast-paced healthcare

Qualifications

• High School graduate or equivalent.
• Must be able to speak, read, and write English proficiently to ensure safe and effective communication in a healthcare environment.
• Experience in keyboarding/data entry with an emphasis on speed and accuracy.
• Ability to relate to clients of all ages in a professional, courteous manner.
• Ability to work in a fast-paced environment with strong attention to detail and accuracy.
• Demonstrate exceptional multitasking abilities.
• Excellent team player who works cooperatively and respectfully with coworkers.
• Prior Administrative or Front Desk experience, preferably in a healthcare setting.
• Knowledge of medical terminology.

Responsibilities

• Greet and assist patients, visitors, employees, and other customers promptly, directing them appropriately.
• Communicate to patients about delays and waiting times.
• Answer telephone and take messages following scheduling guidelines, triage protocol, and appropriate task routing.
• Aid patients when needed for arranging transportation needs, providing directions, locating wheelchairs, etc.
• Register patients; obtain and update demographic and insurance information; verify insurance coverage, ensuring insurance and patient information obtained is complete and accurate.
• Appropriately collecting co-pays.
• Review account and assist with collection on prior balance if applicable.
• Scan insurance information and cards.
• Update and scan family member release form, minor consent, and assure general consent is signed annually.
• Prepare documents for patient appointments.
• Identify, report and resolve problems regarding registration to appropriate individuals and departments.
• Schedule patient appointments. Coordinate cancellations, reschedules, and additions to schedules with the appropriate provider.
• Ensure clinician’s time is utilized efficiently, and patient needs are satisfied.
• Provide accurate, detailed information regarding visit, time patient to arrive, and any other directional information needed by patient.
• Ensure all scheduling data is complete and accurate.
• Receive and distribute mail, sorting out time sensitive and priority documents.
• Prepare and/or mail correspondence and other materials as requested.
• Perform administrative and clerical duties, such as copies, when necessary.
• Ensure eligibility of patients through insurance verification.

Skills

Multitasking

Team player

Customer service

English proficiency

Keyboarding/data entry

Attention to detail

Communication

Education

High School diploma

Job description

Northfield Hospital + Clinics in Northfield, MN is seeking a full-time Patient Registration/Scheduling clerk (75–100% time) to create a welcoming first impression for patients and support efficient clinic operations. Responsibilities include greeting patients, registration, scheduling, insurance verification, and document processing.

The role requires high school education, excellent English communication, fast and accurate data entry, and the ability to multitask in a fast-paced healthcare