Patient Services & Scheduling Specialist

Northfield Hospital & Clinics; Northfield (MN); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Free on-site parking

Qualified bilingual staff program

Employee assistance program

Discounts on cafeteria items

Scrubs discounts

Job summary

Northfield Hospital + Clinics in Northfield, MN is seeking a Patient Registration/Scheduling clerk for the Jefferson Road Clinic. This full-time (0.75-1.0 FTE) day shift role focuses on creating a positive first and last impression, handling admissions, scheduling, insurance verification, and related front desk duties.

The position requires English proficiency, high school education, data entry speed, and the ability to multitask in a fast-paced healthcare setting.

Qualifications

• High School graduate or equivalent.
• Must be able to speak, read, and write English proficiently in a healthcare environment.
• Experience in keyboarding/data entry with speed and accuracy.
• Ability to relate to clients of all ages in a professional, courteous manner.
• Ability to work in a fast-paced environment with strong attention to detail and accuracy.
• Demonstrate exceptional multitasking abilities.
• Excellent team player who works cooperatively and respectfully with coworkers.
• Prior Administrative or Front Desk experience, preferably in a healthcare setting.
• Knowledge of medical terminology.

Responsibilities

• Greet and assist patients, visitors, employees, and other customers promptly, directing them appropriately.
• Communicate to patients about delays and waiting times.
• Answer telephone and take messages following scheduling guidelines, triage protocol, and appropriate task routing.
• Aid patients when needed for arranging transportation needs, providing directions, locating wheelchairs, etc.
• Register patients; obtain and update demographic and insurance information; verify insurance coverage, ensuring information is complete and accurate.
• Appropriating collecting co-pays.
• Review account and assist with collection on prior balance if applicable.
• Scan insurance information and cards.
• Update and scan family member release form and consent annually.
• Prepare documents for patient appointments.
• Identify, report and resolve problems regarding registration to appropriate individuals and departments.
• Schedule patient appointments. Coordinate cancellations, reschedules, and additions to schedules with the appropriate provider.
• Ensure clinician’s time is utilized efficiently, and patient needs are satisfied.
• Provide accurate, detailed information regarding visit, time patient to arrive, and any other directional information needed by patient.
• Ensure all scheduling data is complete and accurate.
• Receive and distribute mail, sorting out time sensitive and priority documents.
• Prepare and/or mail correspondence and other materials as requested.
• Perform administrative and clerical duties, such as copies, when necessary.
• Ensure eligibility of patients through insurance verification.

Skills

Data entry

Medical terminology

Customer service

Multitasking

Front desk

English proficiency

Education

High School diploma or equivalent

Job description

Northfield Hospital + Clinics in Northfield, MN is seeking a Patient Registration/Scheduling clerk for the Jefferson Road Clinic. This full-time (0.75-1.0 FTE) day shift role focuses on creating a positive first and last impression, handling admissions, scheduling, insurance verification, and related front desk duties.

The position requires English proficiency, high school education, data entry speed, and the ability to multitask in a fast-paced healthcare setting.