Patient Access & Scheduling Specialist

Riverside Health; Newport News (VA); On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside Health System is hiring for a Medical Office Receptionist in Newport News, VA. You will check in/out patients, verify insurance, and maintain patient demographics in the registration system.

The role involves greeting patients, handling multi-line phone calls, scheduling, and preparing visit documents. The position requires a High School Diploma or GED, with 1 year of medical office experience preferred.

Qualifications

• High School Diploma or GED (required).
• 1 year medical office experience preferred.

Responsibilities

• Check in and check out patients accurately and timely.
• Verify insurance eligibility and benefits for appointments.
• Maintain patient demographics in registration software and ensure accuracy.
• Greet patients with a warm, professional demeanor; answer multi-line phones.
• Schedule and reschedule patient appointments and coordinate referrals.
• Prepare chart materials and print visit documents (consents, receipts, summaries).
• Obtain and attach referrals with insurance authorization when needed.
• Float to other Riverside practices to provide coverage as needed.

Skills

Customer service

Phone etiquette

Education

High School Diploma or GED

Job description

Riverside Health System is hiring for a Medical Office Receptionist in Newport News, VA. You will check in/out patients, verify insurance, and maintain patient demographics in the registration system.

The role involves greeting patients, handling multi-line phone calls, scheduling, and preparing visit documents. The position requires a High School Diploma or GED, with 1 year of medical office experience preferred.