Patient Access & Scheduling Specialist

NYU Langone Health; New York (NY); On-site; USD 51,000 - 63,000; Full time

Job summary

NYU Langone Health is seeking a Medical Office Administrative Assistant within NYU Grossman School of Medicine. You will schedule visits, manage waitlists, process authorizations, answer calls, and support patient access with MyChart enrollment and HIPAA-compliant document handling.

The role emphasizes excellent communication, confidentiality, and teamwork in a fast-paced clinical environment across physicians and staff, ensuring a positive patient experience and accurate record management.

Qualifications

• High school diploma required; excellent organizational and communication skills.
• Ability to handle multiple tasks in a patient care environment.
• Basic knowledge of word processing, spreadsheet, database and Internet applications.

Responsibilities

• Schedules appointments for visits, treatments, and procedures and manages waitlists.
• Answers calls, takes messages, and routes to appropriate contact in a timely manner.
• Maintains confidentiality and HIPAA compliance when handling patient information.
• Promotes MyChart enrollment and assists patients with access.
• Releases medical records in accordance with HIPAA ROI procedures and organizes related documents.
• Assists with training and guidance of less senior staff and coordinates with Epic-based workflows.

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Teamwork

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

NYU Langone Health is seeking a Medical Office Administrative Assistant within NYU Grossman School of Medicine. You will schedule visits, manage waitlists, process authorizations, answer calls, and support patient access with MyChart enrollment and HIPAA-compliant document handling.

The role emphasizes excellent communication, confidentiality, and teamwork in a fast-paced clinical environment across physicians and staff, ensuring a positive patient experience and accurate record management.