Population Health Call Center Specialist

Ascension Depaul Services; New Orleans (LA); Vor Ort; USD 22.000 - 30.000; Vollzeit

Zusammenfassung

Ascension DePaul Services in New Orleans seeks a Call Center Representative to handle inbound and outbound calls, schedule appointments, and relay messages to the care team. You will work in a fast-paced health system environment, ensuring timely, accurate communication.

The role requires strong verbal and written communication, basic computer skills, and familiarity with medical terminology and insurance concepts.

Qualifikationen

• High School Diploma or equivalent required.
• Minimum 1 year of experience in a health care or medical office setting.
• Experience working with a diverse population.
• Excellent verbal and written communication skills.
• General computer literacy (Microsoft Windows & Office).
• Knowledge of basic medical terminology.
• General knowledge of medical insurance industry standards.

Aufgaben

• Handle inbound and outbound calls to patients across multiple sites.
• Transmit medical messages accurately to care team.
• Schedule patient appointments and manage calendar in EMR.
• Review historical appointments and determine appropriate visit types.
• Follow up on missed calls and no-show patterns.
• Assist with documenting Population Health campaign calls and volumes.
• Provide daily reports on call volumes and system issues.
• Address questions about services and clinic availability.

Kenntnisse

Customer service

Verbal communication

Written communication

Computer literacy

Ausbildung

High School Diploma

Tools

Microsoft Office

Electronic Medical Records (EMR)

Jobbeschreibung

Ascension DePaul Services in New Orleans seeks a Call Center Representative to handle inbound and outbound calls, schedule appointments, and relay messages to the care team. You will work in a fast-paced health system environment, ensuring timely, accurate communication.

The role requires strong verbal and written communication, basic computer skills, and familiarity with medical terminology and insurance concepts.