Patient Access & Scheduling Specialist

Houston Methodist; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Business professional attire

Job summary

Houston Methodist is seeking a Patient Access Center Representative to schedule and register patients across services at the assigned location. You will verify insurance eligibility, coordinate with physicians and staff, and ensure timely, compliant patient access processes.

The role emphasizes strong customer service, accurate data entry, and proficiency with scheduling systems, while maintaining HIPAA compliance and professional conduct.

Qualifications

• High school diploma or equivalent required.
• Three years healthcare or call center/customer service experience, or completion of Houston Methodist Call Center Apprenticeship.
• Healthcare knowledge and medical terminology experience preferred.

Responsibilities

• Schedule and register patients at the assigned location with accurate data.
• Verify eligibility and benefits to obtain financial clearance.
• Provide excellent customer service and communicate with patients, physicians, and staff.

Skills

Customer service

Medical terminology

Communication

Data entry

Windows OS

Excel

HIPAA

Education

High School diploma or equivalent

Tools

EMR systems

Registration software

Scheduling software

Job description

Houston Methodist is seeking a Patient Access Center Representative to schedule and register patients across services at the assigned location. You will verify insurance eligibility, coordinate with physicians and staff, and ensure timely, compliant patient access processes.

The role emphasizes strong customer service, accurate data entry, and proficiency with scheduling systems, while maintaining HIPAA compliance and professional conduct.