Patient Access & Scheduling Specialist

Montgomery College; Nashville (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

Vanderbilt Health in Nashville seeks an Associate Access Specialist to handle inbound/outbound calls, schedule appointments, capture messages, and assist patients and providers with their needs. This temporary role includes a 90-day evaluation with potential permanency based on performance.

Start date October 5, 2026; Monday-Friday daytime hours. You will navigate multiple systems to prioritize urgent health concerns and connect patients with clinical resources.

Qualifications

• Responsibilities: Certifications: Work Experience: Relevant Work Experience Experience Level: 1 year Education: High School Diploma or GED

Responsibilities

• Answers calls for multiple areas in efficient and effective manner using standard greetings for opening of call, content of call and closure of call.
• Ensures accuracy in answering questions and assisting customer with requests to meet their needs.
• Captures customer information and document using messaging system to clinic staff and/or providers.
• Schedules appointments in electronic systems using guidelines for area/department including prioritizing patients' health problems according to their urgency, educating/advising patients and making safe, effective decisions.
• Provides information to customer regarding appointment location, process steps, parking, etc.

Skills

Patient Scheduling

Call Center Etiquette

Customer Service

Problem Solving

Education

High School Diploma or GED

Job description

Vanderbilt Health in Nashville seeks an Associate Access Specialist to handle inbound/outbound calls, schedule appointments, capture messages, and assist patients and providers with their needs. This temporary role includes a 90-day evaluation with potential permanency based on performance.

Start date October 5, 2026; Monday-Friday daytime hours. You will navigate multiple systems to prioritize urgent health concerns and connect patients with clinical resources.