Patient Access & Scheduling Specialist

Vanderbilt University Medical Center; Nashville (TN); On-site; USD 34,000 - 42,000; Full time

Job summary

Vanderbilt Health is seeking an Associate Access Specialist for the ANC - Model Office in Nashville. You will handle patient and provider calls, schedule appointments, and capture messages for clinic staff, guiding customers with care and accuracy.

This temporary role includes a 90-day evaluation period with potential permanent opportunities based on performance. Shift is Monday–Friday daytime hours.

Qualifications

• High school diploma or GED required.
• Experience in customer service or call center preferred.
• Ability to schedule appointments and document interactions accurately.

Responsibilities

• Handle inbound and outbound calls for multiple areas with standard greetings.
• Schedule appointments in electronic systems and document messages for staff.
• Provide information on locations, processes, and parking to customers.
• Escalate health concerns per division guidelines and maintain quality service.

Skills

Customer Service

Scheduling

Communication

Call Center Etiquette

Education

High School Diploma or GED

Tools

Electronic scheduling systems

Job description

Vanderbilt Health is seeking an Associate Access Specialist for the ANC - Model Office in Nashville. You will handle patient and provider calls, schedule appointments, and capture messages for clinic staff, guiding customers with care and accuracy.

This temporary role includes a 90-day evaluation period with potential permanent opportunities based on performance. Shift is Monday–Friday daytime hours.