Patient Access & Scheduling Specialist

Vanderbilt University Medical Center; Nashville (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

Vanderbilt Health in Nashville seeks an Associate Patient Service Specialist for the Liver Kidney Clinic - Clerical. This role supports patient flow before, during, or after appointments and facilitates efficient scheduling across multiple services and with outside facilities or providers.

The position emphasizes accurate patient registration, effective communication, and proficient use of the patient portal to ensure timely interactions and seamless visit experiences.

Qualifications

• Experience in a medical office or clinic environment preferred.
• Excellent communication with patients and care teams.
• Ability to navigate multiple services and coordinate scheduling across departments.

Responsibilities

• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
• Manages registration and patient work queues; coordinates with patients and outside facilities.
• Ensures pre-appointment orders and consults are received and viewable prior to visits.
• Communicates with patients via the patient portal to route requests appropriately.

Skills

Customer service

Patient scheduling

Communication

Teamwork

Tools

Patient portal

Job description

Vanderbilt Health in Nashville seeks an Associate Patient Service Specialist for the Liver Kidney Clinic - Clerical. This role supports patient flow before, during, or after appointments and facilitates efficient scheduling across multiple services and with outside facilities or providers.

The position emphasizes accurate patient registration, effective communication, and proficient use of the patient portal to ensure timely interactions and seamless visit experiences.