Patient Access & Scheduling Specialist

10000 Sanford; Minot (ND); On-site; USD 22,000 - 32,000; Part time

Job summary

Sanford Health in the United States is seeking a Patient Access Representative to greet patients, verify demographics, and guide them through registration and scheduling. You will handle payments, assist with insurance and referrals, and coordinate interpreter services when needed.

The role emphasizes excellent customer service in a clinic setting with varied shifts and a 20-hour weekly schedule. BLS may be required for some locations, and the team aims to deliver a welcoming patient experience.

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• BLS may be required for certain locations and/or settings.

Responsibilities

• REGISTRATION - Greet patients & verifies demographics.
• Creating, scanning & routing documents or electronic forms.
• Inform patients what the document is & capture signatures on necessary paperwork.
• Establishes and assigns financial responsibility and assists with arrangements while adhering to policies.
• Collects co-payments, pre-payments, and payments on account balances.
• May work through the registration work queue to address and resolve registration errors or denied insurance claims.
• SCHEDULING - Coordinate & schedule appointments to meet patient needs; coordinate provider schedule.
• Obtain referrals & conduct pre-authorization; Arrange interpreter services.
• Check patients in/out; Operate multi-line phone; Serve as switchboard.

Skills

Customer service

Medical terminology

Communication skills

Education

High school diploma or equivalent

Job description

Sanford Health in the United States is seeking a Patient Access Representative to greet patients, verify demographics, and guide them through registration and scheduling. You will handle payments, assist with insurance and referrals, and coordinate interpreter services when needed.

The role emphasizes excellent customer service in a clinic setting with varied shifts and a 20-hour weekly schedule. BLS may be required for some locations, and the team aims to deliver a welcoming patient experience.