Patient Access & Scheduling Specialist

Johnson Memorial Health Services; Minnesota; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible Spending (FSA)

Health Savings (HSA)

Supplemental Insurances

Retirement (401a/457 Plan)

Paid Time Off

Employee Sick & Safety Leave

Extended Illness Bank

Job summary

Johnson Memorial Health Services is seeking an Outreach Receptionist to serve as the primary contact for patients, visitors, outreach providers, and staff, handling patient registration, appointment scheduling, insurance verification, and coordination of patient flow for outreach providers and hospital departments.

This on-site role operates Monday–Friday from 8:00am to 4:30pm and emphasizes accurate patient data in the EHR, confidentiality, and compassionate care in line with JMHS policies and

Qualifications

• High school graduate required.
• One-year medical front desk experience required.
• EPIC experience preferred.
• Strong communication and customer service skills.
• Proficient knowledge in insurances.
• Computer proficiency and prior experience with EPIC highly preferred

Responsibilities

• Greet patients and respond to phone calls in a welcoming and professional manner.
• Participate in registering patients by gathering necessary information from patient to build a new/updated patient account in the Electronic Medical Record.
• Collect self-pay payments and insurance copays.
• Creating and scheduling appointments for the surgery department and outreach providers.
• Verifying active patient Insurances.
• Updating and maintaining Patient Access work queues as assigned.
• Work collaboratively with other departments to help provide high quality compassionate healthcare.
• Excellent communication skills at level necessary for taking patients' medical histories, understanding provider and supervisor’s instructions, and for accurately documenting patients' medical information.
• Ability to effectively communicate with patient population and staff while demonstrating a high degree of diplomacy and tact.
• Continuous quality improvement.
• Help others succeed.
• Other duties as assigned.

Skills

Customer service

Communication

Computer skills

Education

High school diploma

Tools

EPIC

Job description

Johnson Memorial Health Services is seeking an Outreach Receptionist to serve as the primary contact for patients, visitors, outreach providers, and staff, handling patient registration, appointment scheduling, insurance verification, and coordination of patient flow for outreach providers and hospital departments.

This on-site role operates Monday–Friday from 8:00am to 4:30pm and emphasizes accurate patient data in the EHR, confidentiality, and compassionate care in line with JMHS policies and