Patient Access & Scheduling Specialist

Intermountain Health; Miles City (MT); On-site; USD 25,000 - 36,000; Full time

Job summary

Intermountain Health in Miles City, MT is seeking a Patient Access Registration Specialist I to deliver courteous customer service, register patients, verify insurance, collect co-pays, and schedule appointments. You will enter data accurately and support smooth patient flow in a hospital setting.

Role requires friendly communication, reliability in a fast-paced healthcare environment, and adherence to privacy and billing procedures. Epic experience is preferred but not required.

Qualifications

• High School diploma or equivalent preferred.
• Proficiency with Microsoft Office, internet and email required.
• Experience with Epic healthcare software preferred.
• Customer service experience, preferably in a healthcare setting, is required.
• Demonstrated ability to work in a fast-paced environment.

Responsibilities

• Greet and assist patients and visitors in a courteous and professional manner.
• Obtain and verify patient demographic, financial, and insurance information.
• Register and schedule patients for appointments, tests, and procedures.
• Collect and process co-pays, deductibles, and balances due at the time of service.
• Provide patients with information on financial assistance, payment plans, and charity care.
• Explain and obtain signatures on consent forms, policies, and disclosures.
• Provide patients with directions, maps, and parking information.
• Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.
• Document and update patient records in the electronic health system.
• Follow up on pending issues, such as prior authorizations, referrals, and pre-certifications.

Skills

Interpersonal Skills

Customer Service

Insurance Verification

Computer Literacy

Payment Processing

Medical Billing

Problem Solving

Education

High School diploma

Microsoft Office proficiency

Experience with Epic

Healthcare customer service experience

Ability to work in fast-paced environment

Tools

Epic

Job description

Intermountain Health in Miles City, MT is seeking a Patient Access Registration Specialist I to deliver courteous customer service, register patients, verify insurance, collect co-pays, and schedule appointments. You will enter data accurately and support smooth patient flow in a hospital setting.

Role requires friendly communication, reliability in a fast-paced healthcare environment, and adherence to privacy and billing procedures. Epic experience is preferred but not required.