Patient Access & Scheduling Specialist

Duly Health and Care; Lockport (IL); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Medical benefits

401(k) match

Tuition reimbursement

PTO

Parental leave

Job summary

Duly Health and Care in Lockport is seeking a Part-time Patient Service Representative to join our front desk team. You will greet patients, schedule appointments, collect co-pays, answer calls, and maintain accurate records in the EPIC system, delivering exceptional service at every touchpoint.

The role emphasizes patient access, coordination with providers, and adherence to HIPAA and privacy standards. Prior experience in a medical office is preferred, with flexible night and weekend coverage.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year of experience in a medical office preferred.
• Receptionist/front desk experience preferred.

Responsibilities

• Greet patients and check in/out, schedule appointments.
• Answer phones and manage multi-line system.
• Collect copays and verify insurance details.
• Maintain accurate records in EPIC system.
• Support referral management and patient communications.
• Monitor patient wait times and confidentiality.
• Participate in team huddles and improve workflows.

Skills

Customer service

Communication

EPIC/EMR

Insurance verification

MS Office

Time management

Detail-oriented

Teamwork

HIPAA compliance

Education

High School diploma

Tools

EPIC EMR

Job description

Duly Health and Care in Lockport is seeking a Part-time Patient Service Representative to join our front desk team. You will greet patients, schedule appointments, collect co-pays, answer calls, and maintain accurate records in the EPIC system, delivering exceptional service at every touchpoint.

The role emphasizes patient access, coordination with providers, and adherence to HIPAA and privacy standards. Prior experience in a medical office is preferred, with flexible night and weekend coverage.