Patient Experience Coordinator (Part-Time, Nights/Weekends)

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; City of Lockport (NY); On-site; USD 21,000 - 31,000; Part time

Benefits offered by this job

Tuition Reimbursement

Immediate 401(k) match

Volunteer time off (40 hours)

Job summary

Duly Health and Care in Lockport, NY is seeking a Part-time Patient Service Representative to support front desk operations and patient access. You will greet patients, check in, answer phones, schedule appointments, collect co-pays, verify insurance, and maintain accurate EPIC records.

You will work mainly nights and weekends with flexible hours, contributing to a welcoming patient experience and efficient clinic operations.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year of experience in a medical office or clinical setting preferred.
• Receptionist/front desk experience preferred.
• Excellent customer service and communication skills.
• Proficiency with EPIC or similar EMR systems.
• Proficiency with Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Greet patients warmly during check-in and check-out and schedule appointments.
• Conduct lobby checks to maintain cleanliness and patient comfort.
• Coordinate provider schedules to optimize appointment availability and access.
• Update patient demographics in EPIC and verify insurance details.
• Collect copayments, issue receipts, and balance daily transactions.
• Answer a multi-line phone system and route inquiries, making outbound calls.
• Communicate clearly about Duly clinical personnel to patients and others.
• Assist with scheduling follow-up and in-house referrals.
• Participate in daily/weekly team huddles and monitor scheduling dashboards.
• Ensure HIPAA/privacy and confidentiality in all interactions.

Skills

Customer service

Communication skills

Phone handling

Attention to detail

Team collaboration

Education

High School diploma or equivalent

Tools

EPIC EMR

Microsoft Office Suite

Excel

Word

Outlook

Job description

Duly Health and Care in Lockport, NY is seeking a Part-time Patient Service Representative to support front desk operations and patient access. You will greet patients, check in, answer phones, schedule appointments, collect co-pays, verify insurance, and maintain accurate EPIC records.

You will work mainly nights and weekends with flexible hours, contributing to a welcoming patient experience and efficient clinic operations.