Patient Access & Scheduling Specialist

Bryan Health; Lincoln (NE); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Bryan Health in Lincoln, NE seeks an experienced front-line scheduling and registration professional to support patient access, scheduling, and office coordination. You will independently manage routine and moderately complex tasks while ensuring accuracy of demographic, insurance, and financial information.

The role requires knowledge of medical terminology and strong communication skills, with emphasis on privacy, compliance, and professional conduct in a fast-paced hospital environment.

Qualifications

• Knowledge of general office procedures and standard clerical practices.
• Knowledge of medical terminology and general hospital/clinical processes and procedures.
• Knowledge of standard healthcare privacy, safety, and financial compliance regulations.
• Knowledge of third- party payer guidelines and requirements.
• Knowledge of computer hardware equipment and software applications relevant to work functions.
• Ability to communicate effectively both verbally and in writing.
• Ability to perform crucial conversations with desired outcomes.
• Ability to establish and maintain effective working relationships with all levels of personnel and medical staff.
• Ability to organize tasks and establish priorities to facilitate accuracy and productivity in a dynamic environment.
• Ability to problem solve and engage independent critical thinking skills.
• Ability to maintain confidentiality relevant to sensitive information.
• Ability to prioritize work demands and work with minimal supervision.
• Ability to maintain regular and punctual attendance.

Responsibilities

• Commits to the mission, vision, beliefs and consistently demonstrates our core values.
• Independently schedules, confirms, and coordinates patient appointments, including moderately complex scenarios.
• Registers patients and ensures accurate entry and verification of demographic, insurance, and financial information.
• Manages high-volume inbound and outbound calls, resolving scheduling, registration, and routine follow-up needs.
• Reviews orders and documentation for completeness and initiates follow-up within established guidelines.
• Maintains patient records through accurate scanning, filing, and documentation management.
• Supports revenue cycle activities by collecting payments, providing estimates, and referring patients to financial counseling as appropriate.
• Supports workflow continuity by covering multiple locations or functions as assigned.
• Shares functional knowledge and provides informal guidance to peers as needed.
• Adheres to regulatory, privacy, and service standards while working independently.
• Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
• participates in meetings, committees and department projects as assigned.
• Performs other related projects and duties as assigned.

Skills

Patient scheduling experience

Medical terminology knowledge

Office procedures

Communication skills

Privacy and compliance knowledge

Problem solving

Attendance and punctuality

Education

High school diploma or equivalent

Job description

Bryan Health in Lincoln, NE seeks an experienced front-line scheduling and registration professional to support patient access, scheduling, and office coordination. You will independently manage routine and moderately complex tasks while ensuring accuracy of demographic, insurance, and financial information.

The role requires knowledge of medical terminology and strong communication skills, with emphasis on privacy, compliance, and professional conduct in a fast-paced hospital environment.